IS THERE A MINIMUM ORDER AMOUNT?

No, there is not a minimum order amount. Note that some promotions require minimum purchases.

WHY DOES MY ORDER CONFIRMATION SAY THAT PRICES ARE ESTIMATES ONLY?

The prices quoted at the time of your online order are estimated prices only. The actual order value cannot be determined until the day of fulfillment because of variations in product weights (e.g. variable weight items such as produce), available prices between the date you submit your order and the date/time your order is filled, substitutions, taxes, bottle deposits and item availability.

HOW DO YOU KEEP MY GROCERIES FRESH?

All orders are kept in climate controlled areas of the store. Perishables are kept in the cooler and frozen in the freezer.

CAN I FIND ALL THE PRODUCTS ONLINE THAT I BUY IN THE STORE?

At present, we do not have all the items in our store on the site. However, if you do not find something on the site that you know is in store you may add it to special requests and the end of checkout. If it is available, we will add it to your order.

HOW DO I PAY FOR MY ORDER?

We accept Visa, MasterCard, American Express, and Discover Cards. We do not accept cash, personal checks, and other charge accounts.

WHAT HAPPENS IF AN ITEM IS OUT OF STOCK?

We make every reasonable effort to have the items in stock. If an item is out of stock, we will make a reasonable substitution unless you have indicated no substitutions for the item.

IS MY PERSONAL INFORMATION KEPT CONFIDENTIAL?

Yes, your personal information is handled in accordance with our Privacy Policy. All payment cards that remain on file for quick checkout are stored by our financial institution and not stored in any store systems.

DO YOU HAVE A SMARTPHONE APP FOR SHOPPING ON THE GO?

Yes. In the app store you can search "Bow Street Market Online" and download the app.

CAN I RETURN UNSATISFACTORY OR UNWANTED ITEMS?

If you are dissatisfied with an item, notify the store within 24 hours via email to Joanne@bowstreetmarket.com. Please note that we are not accepting returns of items due to overbuying. Please do not bring the item back to the store.

WHAT ITEMS CANNOT BE RETURNED?

Certain items, including, but not limited to, alcoholic beverages, baby formula, etc. cannot be returned or refunded once you have accepted the order.

WHAT SHOULD I DO IF I HAVE ANOTHER ISSUE?

We strive to make your shopping experience quick, convenient and simple. If at any time your expectations are not being met, please reach out to our Customer Care team and we'll do our best to make it right.

CAN YOU SHIP MY ORDER TO ME?

We offer local in-store pickup and/or delivery within our community. Unfortunately, we are unable to otherwise ship products.

WHY ARE THERE TWO CHARGES ON MY CREDIT CARD?

When you place an order online, there is a hold that is placed on your account. Once your order is fulfilled, that hold is released and the pending charge for the order will be removed. However, it does take a couple of business days for your bank to process that order. The hold will automatically be released on our end when your order is fulfilled though. You will only be charged for the groceries that you receive.

CAN I MAKE CHANGES TO A SUBMITTED ORDER?

Yes you can. If you log into your account, you can add the items to your cart that you would like to add to your existing order. Once you have added all of the items, you can click on your cart and select "Proceed to Checkout". There will be an option to those items to your existing order. You can click on that and everything will be add to your existing order. In addition, due to the high volume of orders we are receiving, we cannot accommodate editing orders via phone.